Privacy Policy

When you call us or fill out a form on our website, we collect your name, phone number, email address, and the service address where you need drain cleaning. We also collect details about your plumbing issue so our technicians arrive prepared.

If you pay by card, our payment processor handles your card number. We do not store full card numbers on our systems.

Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us keep the site running smoothly and see which services Covina homeowners need most.

We use your information to schedule your drain cleaning, send a technician to the right address, and follow up after the job to make sure everything is flowing the way it should.

We also use your contact details to answer questions, provide estimates, and send appointment reminders. If you opt in, we may send occasional tips or service reminders by text or email.

We use website data to improve our pages, fix problems, and understand how people find us. We do not sell your personal information to anyone.

Our website uses cookies and similar tools to remember your preferences and keep your session secure. Cookies are small files stored on your device that help the site work properly.

You can turn off cookies in your browser settings at any time. If you do, some parts of the site may not work as well, but you can still call us at 626-540-1362 to book service.

We use trusted third-party tools like Google Analytics to see how visitors use our site. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you by name.

We may also use scheduling, mapping, and review platforms to help you book service and find our Covina location. These providers have their own privacy policies, and we encourage you to review them.

We share your information only when it helps us serve you. That includes our dispatch team, technicians, and payment processors who need your details to complete your service.

We may share information if the law requires it, such as in response to a valid legal request or to protect the safety of our customers and team.

We do not rent, sell, or trade your personal information to marketers or unrelated businesses.

We keep your service records for as long as needed to support your account, honor any warranty on our work, and meet our legal and tax obligations.

When we no longer need your information, we delete it securely or remove the details that identify you.

We protect your information with reasonable administrative, technical, and physical safeguards. This includes secure servers, restricted access for our team, and encrypted connections on our website.

No method of transmission or storage is completely secure. If you ever suspect a problem with your information, call us right away at 626-540-1362 so we can look into it.

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing messages at any time.

California residents have additional rights under the CCPA, including the right to know what we collect and the right to request deletion. We do not sell personal information, so there is nothing to opt out of there.

To make a request, call us at 626-540-1362 or email us using the contact details below. We will respond within the time required by law.

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, call us at 626-540-1362 and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

If we make a significant change, we will make it clear on our website. Your continued use of our site or services after an update means you accept the revised policy.